Volvo Construction Equipment Division, Volvo Group UK Ltd has formally opened a new Technical Training Centre at its head office based at Duxford in Cambridgeshire, more than doubling training capacity.
Despite the economic downturn, Volvo has continued to invest in training and technical support for its customers, with more than £200,000 being spent on creating two full size training workshops, a component workshop and two interactive classrooms.
“We have the capacity now to take a fresh look at training,” said engineering manager Martyn Brawn. “This year we will be looking to increase the amount of technical training given to all of our engineers, from 1.9 weeks a year to three weeks per person.”
Volvo has always had a training centre at Duxford, previously with a single workshop and classroom. This meant, however, that a maximum of eight engineers could attend courses each week. Even by offering courses 44 weeks of the year, that barely covered the necessary product updates required by Volvo’s 125 in-house service engineers.
With the new centre, the addition of Mark Armsworth as a full time trainer and the use of up to four part-time trainers, Volvo will be rapidly expanding the course content on offer. This will result in a significant improvement in the service team’s core skills, as well as keeping engineers up to date with changes in machine technology and legislation.
“Even in these tough times it is vital that we are still investing in training, we haven’t cut back at all,” says Mr Brawn.